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Refund and Cancellation Policy

Last updated: July 14, 2026

This policy explains how cancellation and refunds work for Rilo's paid plans. It is referenced by, and forms part of, our Terms of Service.

How to cancel

You can cancel your subscription at any time, yourself, from your dashboard at riloai.app using the "Cancel subscription" option. No emails, no phone calls, no retention flows. If you run into any trouble cancelling, email support@riloai.app and we will cancel it for you.

What happens when you cancel

  • Your plan stays active until the end of the billing period you have already paid for.
  • You keep full access to your paid features until that date.
  • You will not be charged again.
  • After the period ends, your account moves to the free plan. Your account and data are not deleted unless you delete your account.

Refunds

Payments are non-refundable, except where a refund is required by applicable law. When you cancel, you keep access for the time you have paid for, and the subscription simply does not renew. We do not provide refunds or credits for partial billing periods, unused generations, or periods where you did not use the Service.

If you believe you were charged in error, for example a duplicate charge or a charge after you cancelled, email support@riloai.app and we will look into it and correct any billing mistake.

Account deletion

Deleting your account forfeits any remaining Pro tier access and monthly generation allowance. Free tier usage is preserved by email for re-signup prevention. Account deletion does not grant refunds. To cancel a subscription without losing the access you have already paid for, use the "Cancel subscription" option in your dashboard (or contact support@riloai.app) instead of deleting your account.

How billing works

Paid plans are billed through Stripe and renew automatically, monthly or yearly depending on the option you chose, until you cancel. Stripe emails you a receipt for each charge. We never see or store your card details; payment information is handled entirely by Stripe.

Contact

Billing questions: support@riloai.app.