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Terms of Service

Last updated: July 17, 2026

1. Acceptance of these terms

These Terms of Service ("Terms") are an agreement between you and Rilo ("we", "us", "our"). By creating an account, installing the Rilo Chrome extension, or using our website or services (together, the "Service"), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Description of the Service

Rilo is a Chrome extension and companion website that drafts suggested replies to emails you are viewing in Gmail, using artificial intelligence. Rilo suggests text. You decide what, if anything, to send.

3. Eligibility and accounts

You must be at least 16 years old to use the Service. When you create an account you agree to provide accurate information, to keep your sign-in credentials secure, and to maintain one account per person. You are responsible for all activity under your account. Tell us promptly at support@riloai.app if you believe your account has been compromised.

4. License to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Rilo extension and Service in accordance with these Terms and your plan. Commercial use, such as using Rilo for your work email, is permitted. You may not:

  • copy, modify, distribute, sell, or lease any part of the Service;
  • reverse engineer or attempt to extract the source code of the Service, except where the law permits it despite this restriction;
  • resell access to the Service or share one account across multiple people;
  • circumvent, or attempt to circumvent, usage limits, rate limits, or billing;
  • use automated means to access the Service outside of its normal operation.

5. Acceptable use

You agree not to use the Service:

  • for any unlawful purpose or in violation of any applicable law;
  • to send spam, unsolicited bulk email, or deceptive messages;
  • to harass, abuse, defraud, or harm any person;
  • in any way that disrupts or degrades the Service for others.

We may suspend or terminate accounts that violate this section.

6. Subscriptions and billing

Rilo offers a free plan and paid plans. The free plan currently includes 25 reply generations per rolling 30-day period. The Pro plan includes unlimited reply generations for as long as your subscription is active, subject to the fair-use conditions below. We may change plan limits and prices; if we change the price of your paid plan we will give you notice before it takes effect.

Fair use of unlimited plans."Unlimited" means we do not impose a fixed monthly quota on a paid plan while it is active. It is intended for normal, individual, human use of Rilo to draft your own email. To keep the Service fast and available for everyone, and to protect it from abuse, unlimited use remains subject to reasonable technical safeguards, including per-minute and per-hour rate limits and a per-account daily ceiling on total AI requests. These safeguards are not monthly product quotas; they exist only to prevent automated, scripted, bulk, or otherwise abnormal use that could degrade the Service or generate disproportionate cost, as further described in Sections 4 and 5. We may suspend, throttle, or terminate access that, in our reasonable judgment, is automated or abusive or materially exceeds normal individual use.

Paid plans are billed through Stripe and renew automatically, monthly or yearly depending on the option you choose, until you cancel. You can cancel at any time from your dashboard. When you cancel, your plan stays active until the end of the period you have paid for and does not renew after that. See our Refund and Cancellation Policy for details.

Usage Limits: Free tier limits (25 generations) are tied to your email address. Deleting your account and re-signing up with the same email will restore your previous usage counter, not reset it to 25.

Subscription Continuity:If you delete your account, your paid tier subscription is terminated. Re-signing up with the same email requires a new subscription purchase—previous subscriptions do not automatically restore.

7. Refunds

Our refund terms are set out in the Refund and Cancellation Policy, which forms part of these Terms.

8. Your content and AI output

You retain all ownership of your email content. We claim no rights over the emails you read or write. Our Privacy Policy describes how email content is handled when you request a reply (in short: processed transiently, never stored).

You are responsible for what you send. Rilo generates suggested replies using AI. AI-generated text can be inaccurate, incomplete, or inappropriate, and it may not reflect what you actually want to say. You are solely responsible for reviewing, editing, and approving any content before you send it. A suggestion from Rilo is not advice of any kind (legal, financial, medical, or otherwise).

9. Intellectual property

The Service, including the extension, website, software, design, and the Rilo name and branding, is owned by the operator of Rilo and protected by intellectual property laws. Except for the license in Section 4, nothing in these Terms gives you any right, title, or interest in the Service.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any warranty of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement. This applies specifically to AI-generated content: we do not warrant that suggestions will be accurate, appropriate, or suitable for any purpose. We do not warrant that the Service will be uninterrupted or error-free. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

11. Limitation of liability

To the maximum extent permitted by law, Rilo and its operator will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, business, or goodwill, arising out of or relating to your use of the Service, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Rilo and its operator from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, the content you send using the Service, or your violation of any law or the rights of a third party.

13. Termination

You may stop using the Service and delete your account at any time from your dashboard. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. On termination, your license ends and we will delete your account data as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 8 through 12) survive.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules. You agree that the courts of Ontario have exclusive jurisdiction over any dispute relating to these Terms or the Service, and you consent to their jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page, and for material changes we will make reasonable efforts to notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

16. Contact

Questions about these Terms: support@riloai.app.